Regulatory Compliance
TCPA & DNC Compliance
Scaling outreach means scaling risk. One compliance slip can cost thousands in TCPA fines. LeadTender builds compliance into every layer of the system — from import-time DNC checking through real-time opt-out processing to call-window enforcement. You get aggressive outreach with airtight compliance.
Key Capabilities
Tenant-Level Suppression List
A centralized suppression table tracks every opt-out by phone, email, or address. Every outreach attempt and enrollment is checked against the suppression list before anything sends.
Automated STOP/HELP Handling
SMS replies of STOP immediately suppress the sender across all channels and send a confirmation. HELP replies trigger an assistance message. Both are processed before any AI or campaign logic.
TCPA Call-Window Enforcement
The campaign engine enforces legal calling hours based on the recipient's timezone. Outreach is only scheduled during permitted windows — no early-morning or late-night calls.
DNC List Integration
National DNC, state DNC, DMA preference, and known litigator flags are imported per-phone from skip-trace providers. The gate pipeline checks these before every outreach attempt.
Multi-Gate Pipeline
Every campaign step passes through a series of compliance gates in order: opt-out check, suppression list, DNC status, lead status, contact role, line-type validation, and call-window. All gates must pass.
AI Opt-Out Detection
Beyond keyword matching, the AI classifier detects natural-language opt-out requests ("take me off your list", "stop contacting me") and processes them as formal opt-outs.
Contact Role Exemptions
Professional contacts (attorneys, agents) can bypass DNC gates where legally permitted. The system distinguishes between property owner contacts and professional representatives.
Audit Trail
Every gate decision is recorded in the enrollment step's gateSummary — which gates passed, which failed, and why. Full traceability for compliance reviews.
Property Enrollment Guard
Prevents the same property from being enrolled in multiple active campaigns simultaneously. Avoids the compliance and customer experience risk of a seller getting outreach from two different campaigns.
Where This Fits in Your Pipeline
Compliance is not a feature that sits in one place — it's woven through the entire pipeline. Import checks DNC status, skip tracing enriches with compliance data, the campaign gate pipeline enforces rules at execution time, and AI response handling processes opt-outs in real time. Every touchpoint is guarded.
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